Motivate your teams and get back to basics!
One of the most crucial times of day for any restaurant operation is the daily briefing. This is the time for the whole team to get together and share and communicate what’s happening during their daily ops. and freshen up on basic skills to deliver the best service for their outlet as a team. A Daily Briefing in the F&B Department should always consist of a Taste Panel and a 15 Minute Training. This document describes the preparation and delivery of these 15 Minute Training.
WHY HAVE A DAILY BRIEFING?
Daily Briefings are used to reaffirm our culture and brands' unique service every day, as well as to maintain guest service at the forefront of our minds and to keep the guest experience at the top of the list (one of the many!)
In a restaurant, preparing for each service is similar to preparing for a grand performance, when everyone has a role to play, a script to follow, and an audience to impress. Before each meal period, the restaurant leader briefs the entire workforce on the most important subjects of the day. The briefing's topics span from general to more specific topics, such as cuisine selection and team communication.
POSSIBLE TOPICS COVERED
General Hotel Information (i.e., occupancy, meetings & events, etc.)
Assignment of tasks
VIP or special guests
Details about the culinary selection
Guest Feedback & GSS Review
Feedback from staff
WHAT IS A 15 MINUTE TRAINING?
Within the daily briefing, 15-minute training sessions are employed to give short training for associates. These workshops should be geared to assist associates in providing consistent service and hospitality to our visitors. Some of these training sessions could last as little as five minutes, while others could take longer. A 15-minute Training Sheet is a tool for planning and delivering training sessions.
WHY CONDUCT A 15 MINUTE TRAINING?
There are many reasons you may want to deliver training, for one its also a great team-building activity! Effective training is one of the most significant objectives we can accomplish to ensure guests leave satisfied while our teams continue to grow and learn. Most importantly that they want to come back!!
CHECK OUT THE NEW 15 MINUTE TRAINING MANUAL ON MGS AND GET STARTED!
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